Support

Contact Jam Room

Need help with a booking, a venue idea, or a brand partnership? Choose a topic below so your message reaches the right team.

How we can help

Tell us what you need

Choose the category that fits you best, then use the form. A few specifics up front help us reply sooner.

Customer support

Have your order ID, event name, and payment reference ready so we can look you up quickly.

Partnerships

For city rollouts, venue partnerships, and branded experiences—tell us a bit about your idea.

Creators & artists

Themed nights, artist-led formats, or collab ideas—share enough detail that we understand your pitch.

Looking for quick answers? See the help centre and refund policy—many ticketing questions are covered there.

We read every message. For order questions, include your order ID and event name so we can find your booking quickly.