Privacy policy

Who we are

This privacy policy applies to services offered under the brand "The Jam Room" (referred to as "we", "us", or "Jam Room") through our website and related booking experiences. For data-protection questions, use the contact details on our contact page.

Information we collect

• Account and booking data: name, email, phone number, billing and payment references (payments are processed by our payment partner; we do not store full card numbers on our servers).
• Event and order data: events viewed, tickets purchased, order IDs, check-in or entry information where applicable.
• Technical data: IP address, device and browser type, approximate location, pages visited, and timestamps—used for security, analytics, and improving the site.
• Communications: messages you send via forms, email, or support channels.

How we use your information

• To provide ticketing, confirmations, and customer support.
• To process payments and prevent fraud.
• To send service-related messages (for example, booking or event updates).
• To improve our website, products, and audience experience.
• To comply with law, respond to lawful requests, and protect rights and safety.

Legal bases (where applicable)

Depending on your jurisdiction, we rely on one or more of: performance of a contract (for example, fulfilling your ticket purchase), legitimate interests (security, analytics, improving services), consent (where we ask for it explicitly—for example marketing or non-essential cookies), and legal obligation.

Sharing information

We may share data with service providers who help us run the platform—such as payment processing, hosting, email delivery, and analytics—under contracts that require them to protect your data and use it only for the services we instruct. We may also share information with event organisers where needed to deliver the event or validate entry. We do not sell your personal information.

Retention

We keep personal information only as long as needed for the purposes above, including legal, accounting, and dispute resolution requirements. When data is no longer required, we delete or anonymise it in line with our internal practices.

Security

We use appropriate technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and to contact us if you suspect unauthorised access to your account.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, or to withdraw consent where processing is consent-based. To exercise these rights, contact us via contact us. You may also have the right to complain to a supervisory authority.

Children

Our services are not directed at children under the age where parental consent is required in your region. If you believe we have collected a child's data in error, please contact us.

International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the bottom will change when we do. Continued use of our services after changes means you accept the updated policy, except where applicable law requires additional notice or consent.